(C1). Hotel Customer Relationship Management

From Dinner Scheduled To Provide Personalized Service. Meet Our Customers Take Special Care To Respect Was The Psychological Needs.



What is a personalized service. To give an example such as"Sir" and"King (with the talks Name) President / total." Dining we also have first-hand experience."Mr." and"Wang" feel very different.

To be able to do this is not easy. Here, I would like to briefly describe. This set of products we can help you in all aspects of personalized service possible.

(1) We start with the hotel guests access to the scheduled start of the first session: the scheduled guests are often hotels and existing customers. Is also the hotel the most important customers. They have higher requirements of the hotel.

For example, the hotel I was your old clients. Your hotel to preserve my client information such as"Name. Appellation. Tel. Favorite box. Taboo dishes. Birthday, such as" information.

When I call back scheduled. Miss Department immediately scheduled through this set of products will be able to query to my information and even to spend their money in the past, each time data. To provide personalized service. Such as"Mr.Wang. Hello! Hello time often did not come (if the query that he did not have to spend a month). I would like to ask a few today? to you arrange your favorite"Old Simon" box, please? (Inquiries to him like"Old Simon" box). Thank you for your visit !"


(2) Banquet billing. If guests open the menu. Scheduled guests will be able to request entry system. Will be automatically sent to the chef strengths. Chef upon request will be able to provide personalized service.

Guests such as"food should not repeat the previous." Of course we should not open the"guests taboo cuisine." We are now the guests may need to access the last opened menu. Query guests taboo cuisine and so on. A very time-consuming. Through this Product. we can immediately query the last guests to open the menu. guests taboo cuisine. quickly opened to meet the needs of the guests personalized menu. to avoid making mistakes. aroused dissatisfaction guests. the loss of important customers.